How To Buy

Placing An Order
To place an order clients can request a hard copy Customer Order Form from their Promotional Gifts Consultant. This is a document converted from a quotation within our Customer Relationship Management system. This form should be signed and returned either by fax, post or scanned and emailed to your Promotional Gifts Consultant. Where your organisation operates a Purchase Order Processing system please ensure that the Customer Order Form states your PO number in full in the alloted space. Alternatively clients can send us their official purchase order.

A blank copy of the Customer Order Form can be downloaded from our Resource Centre or supplied part-completed by our Gifts Consultants – all we need is confirmation of the details, an order number and signature from the person authorised to make such purchases. Any Customer Order Form received must provide us with a clear description of the items to be purchased, the prices agreed, invoice and delivery address and full contact details.

Internet Orders
The Promotional Gifts Store is a fully functional e-commerce website designed to provide clients with a sample selection of the promotional items and products we can supply and with the facility to place an order and make payment online. Any order received via this website is processed accordingly. Some items will have an estimated delivery charge and Redbows may have to advise clients in writing of any additional charges due to weight, volume, handling or final destination location.

All sales orders are subject to our Sales Terms and Conditions and the policies of this website. Under no circumstances do we accept client purchase terms and conditions unless so agreed beforehand in writing.

Redbows operates a state-of-the-art Design Studio and offers a full artwork design service. Please send us your artwork as soon as possible so that we can verify its format and appropriateness. Redbows provides a free-of-charge artwork design service for orders over £750 in value. Below this a nominal charge is made. A nominal charge also applies to any order value requiring artwork to be redrawn as a Vector file. All clients receive an Artwork Approval. The Artwork Approval is the final chance for any amendments or alterations (which may or may not incur charges) and no order is manufactured until this is signed off.

All lead times are quoted from Artwork Approval and delivery dates are estimates. Delivery charges are those incurred from our suppliers to effect delivery to your requested delivery location and to standard service days and times. If you require a specific timed service (pre 10:00am or 12:00pm or a Saturday delivery) this will incur extra charges and the request should be made in writing as part of your Customer Order Form.

Redbows offers three types of delivery service.

  • Standard Boxed – a kerbside delivery to your building front door. Most consignments consist of one or more boxes and are delivered using a standard courier service. Single boxes are within a one person-lift limit. This is the most common service used and is quoted simply as ‘Delivery’.
  • Standard Palletised – as above but with the boxes secured to Euro Pallets using banding and possibly shrink wrap. The delivery vehicle may be larger and you may require off-loading facilities (fork lift) to remove the pallets from the vehicle unless a vehicle with a tail-lift is available or requested in advance. This service is used for larger quantities and is quoted as a ‘Palletised Delivery’.
  • Delivery, Siting and Positioning – this is the premium service whereby the Redbows logistics team will deliver the goods exactly to your chosen delivery point. Pallets and packaging can be removed and recycled as part of this service. This service incurs an extra charge and may require a site survey. It is quoted as ‘Delivery, Siting and Positioning’ and is part of the Redbows range of Fulfillment services.

Express Orders
Redbows offers a range of Express Service Gifts which are available within hours and days of Artwork Approval. For a guaranteed delivery date and time contact your Promotional Gifts Consultant. All express orders must be prepaid. For a one day express leadtime your order, payment and artwork approval must be accepted by 10:00am.

Fulfillment Service
Redbows offers a complete Fulfillment House service for the collation of multiple gifts into single packages and/or multiple drop locations. A typical example of this type of project work would be the collation of conference folders, pens and pads into single boxed packages to be delivered to multiple training colleges across the UK.

Minimum Order Quantity
All products have a minimum order quantity and price level breaks. Where these do not meet your requirements your Promotional Gifts Consultant will endeavor to arrange an alternative or source from another supplier. It is rare for a smaller minimum order quantity to be available except as a short-run or pre-production sample. The costs for this can be near to a minimum order run.

Some products such as confectionery and stationery are subject to a potential +/- % overrun. Five percent is a normal figure and this can mean that if you order 100 items you could receive between 95 and 105 of them. A shortfall in delivery quantity is rare and the majority of clients receive the ordered quantity or higher. If this is a concern please check with your Promotional Gifts Consultant and we will endeavor to arrange a higher quantity print run to meet your order quantity – at no extra charge to the client where possible.

Order Amendment or Cancellation
As part of the order placement and contract process, clients shall receive a Sales Order Acknowledgement and Artwork Visual (except for plain stock itmes). Any amendments must be notified to Redbows in writing. If amendments to an order are necessary, Redbows will endeavor to ensure that these are made without charge. Where this is not the case and charges are incurred these shall be passed onto the client.

Cancellations are rare but must be made as per our Sales Terms and Conditions. Redbows will endeavor to cancel an order if required but any associated charges shall be passed onto the client.

First time clients are asked to 100% prepay an order unless a credit account is approved by prior arrangement. Payment can be made by credit card, cheque or bank transfer. Our bank details are available on request and a proforma invoice can be provided for the total amount via our finance team.

We accept all the major credit cards and normally without any charges. The exception to this rule is American Express where we need to add a charge for their fees.

Credit accounts are available for clients whose Credit Application Form (see Resources Download Area) has been accepted and authorised by our finance team. Typical clients with credit accounts include: companies, associations, organisations and charities. Credit terms are payment within 30 days of invoice date.

No orders will be accepted for overdue credit accounts. Overdue accounts may incur interest charges as per our Sales Terms and Conditions and be subject to collection via a third party specialist collection agency and/or the UK County Courts. Please note that for large orders, a deposit may be required.

Non-UK clients and sole individuals are requested to provide payment with order. No credit facilities can be provided.

Further Information
See the Redbows Guarantee or Price Busters or contact us for more information.